Call centers strikes back and some other random stuff...

Well, where to start? the las thing i wrote on my las post was the training on the call centers. well let me continue with the "better" part.
yes it gets better.
well after you stay on your training for about 2 -3 weeks ( actually this is kinda fun, it all depends on your trainer).

You only are taught the basic (and by basic i really mean it) stuff and you only learn the theory but not the practice. they say its the easiest thing in the world. and to be honest they sound pretty convincing. well after the training a.k.a. free time you are ready to go to the floor and start taking calls, but before this you have to go make shadow with the other slav.. representatives :D and once you get to the floor you see the happy faces of everybody (no, I'm trying to make it sound good but it's really hard) so let's just say that everybody is happy doing their job. after you lose all hope and you start realizing that nothing is what it seems :( . you go back home and start thinking if they lied to you. One week after you were doing "shadow" you're ready for the big "test" with real/fake customers because they are a really pain in the a** (stupid censorship ¬¬) because they pretend to be a computer (in my case) illiterate, and they tell you, in this test no matter if you're wrong you have to sound confident on whatever you say and you will be fine. well the point/trick here is that although some little stuff you don't know they tell you ( the real/fake customer) that is not true whatever you're telling him/her. and thats when you ask yourself: WTF! i tough this was gonna be a role play where the customer is a computer illiterate!!! but NO!!!! they know (or pretend to know) more than you. although  you failed this test it doesn't matter because you will be taking calls, because they only care about having more slav.. ejem.. representatives :D . once you finish that test, you're able to go home.

So the new week starts and there you are. Ready to the big step (lol) no, not that one i just mean take calls :D. oh.. i forgot about the Quality part but i will resume it as better as i can ok?

well the quality part is about 3 things:

being hypocrite
being hypocrite
being hypocrite

to be honest o thought that there will be more but all the requirements for quality that they ask you for is hypocrisy :D.
Because, you have to sound like if you really care about (when you don't really care) because  why would you care about some random person problems when the first thing they do after you say: "thank you for calling XXXXX (insert whatever company you like here), my name is XXXX how can i help you today?" "i'll be more that happy to assist you" they start yelling at you!!!! so all you have to do to score a good Quality control is to be hypocrite.

continuing with the floor and your first day of job (cause to be in training is not really a job)  they just tell you: ok here, you're gonna use this computer this is the telephone, now take a call.

And there you are waiting and praying (lol) to not receive a call in the whole day, but oh surprise! you get your first call and there's where the nightmare begins....

To be continued...



*the writer of this post declares that he has a writers block and... pretty much it (lol) so i will continue later :D*

i'll see you soon


*last minute edit: i totally forgot what the random stuff was (*the writers slaps himself in the face*)*

De Call centers, malos pagos y demas, part 1 of 2

Hola a todos los lectores asiduos de este blog, su blog!!! (creo que nadie nos ha leiod ,o no nos han dejado commentarios ;__; ) cualquiera que sea el punto como lo pusimos antes en el post pasado este es un espacio para que nosotros expongamos todas nuestras ideas, opiniones commentarios de algunos ciertos temas de interes para nosotros) y que ustedes, si asi lo desean opinen. anyways el tema del dia de hoy (ya paresco presentador) es: los call centers!, si esos lugares donde te prometen el cielo y las estrellas pero, no todo es tan sencillo como parece.

Apuesto a que mas de uno ha visto esos anuncios ya sea en el transporte publico, internet, periodico etc. con la leyenda: "Si hablas ingles y manejas computadora, ya tienes trabajo!" pues asi es, ya tienes trabajo pero lo que no sabes es que tambien le vas a vender tu alma al diablo.

Pues la cosa es asi: te presentas en las instalaciones del call center que en este caso denominaremos como "Hellvista" (por aquello de las demandas y derechos de autor) y bien feliz, aplicas te dicen que cumples con los requisitos solo por que sabes como decir tu nombre en ingles y que te gusta, despues es un background check donde casi casi te p iden hasta el nombre del perico en la computadora. una vez que haces esto te realizan una "entrevista" la cual es basicamente lo mismo que te preguntan al principio te dicen: ok eres un muy buen elemento para la campana (previamente seleccionada por ellos) te hacen un examen medico para que estes limpio de drogas o cosas de esas y unos examenes psicometricos que en realidad parecen sacados de la primer pagina que les dio de resultado el google despues de ponerle "buscar iq test" (lol) y lo que me pregunto en este punto es: no se supone que con solo hablar ingles y manejar la computadora tenias el trabajo asegurado? en fin, asi termina el primer dia de tu proceso de reclutamiento.

Al dia siguien te te citan super temprano ( 8 a.m. por ejemplo) y tu llegas puntual y en cuanto te reciben en recepcion (despues de haber pasado por los siempre amables(aja) policias lo primero que te dicen es: que se te ofrece? una vez que les dices que tienes un appointment te dicen: ah , no podras venir mas tarde? como a las 9 o 1o? por que la persona aun no llega...

Entonces para que carajos te citan tan temprano!?

Una vez que la persona llega, lo primero que te dice es: quien mas falta? (como si tu llevaras la contabilidad de los que estan por contratar) y asi es, tienes que esperar (aun mas) por todas aquellas personas que se les hace tarde... no obstante con eso te meten a una sala dodne te prometen la luna y las estrellas, que vas a ganar miles de pesos por basicamente no hacer nada tus fabulosos descuentos (bueno, eso si es cierto(lo de los descuentos). y que facilidades de horario y demas, en fin firmas contrato y ya, felizmente tienes un empleo! Pero aqui es donde empieza lo "bueno" *risa diabolica*

te presentas a tu training al principio todo bien, pero oh sorpresa el trainer te dice unas reglas totalmente distintas a las que te ofrecieron un dia antes!!

pero como es esto posible?

pues ahi nadie se pone de acuerdo!!! y asi lo vamos a dejar .....

To be continued... :D